Booking Support
Helping you navigate your
bookings & credits with ease.
Get Started
At Luna Hut, we use Momence for our bookings.
Use the website for your first booking - you can then use the Momence app to manage your bookings, or Sign In on the website.
At our Eastbourne and Bognor sites we use a new booking software called Periode. A guide on how to manage your bookings is in progress - email us with any issues.
Cancelling a session
More Than 24 Hours Before:
You can cancel your session up to 24 hours before your booking and receive a credit back to your account to use for a future booking.
Less Than 24 Hours Before:
Bookings cannot be cancelled or changed within the 24 hours cancellation window.
How to Cancel:
In the Momence app, locate your upcoming booking and tap the three vertical dots next to it. Select the cancel option to proceed. (Refer to the screenshot below for guidance.)
Cancelling your group:
If you have booked on behalf of others in a communal session you will be able to cancel your own booking, but the other members of your group will have to cancel their own (they will receive a confirmation email with more information)
Changing a Booking:
If you want to change the time of a booking, you’ll need to cancel the current session first and then make a new booking.
Viewing your credits
For Membership Credits:
Log in to Momence via a web browser (not the app).
Navigate to “My Memberships” (Refer to the screenshot below for guidance.):
The top number indicates credits you’ve used.
The bottom number shows guest credits you’ve used.
For Non-Membership Credits (e.g. refunded sessions):
Go to “Event/Appointment Credits” in your account.
Credits are equivalent to 30-minute communal sessions.
Using Guest Credits
Some memberships include guest credits (the number depends on your membership tier).
To use guest credits:
Tick the Guest Booking box at checkout (Refer to the screenshot below for guidance.).
Then choose to book for:
Yourself and your guest in the same session, or
Only your guest.
Note: The guest booking option will appear only after your membership is activated (i.e. once you’ve booked your first session).
Explore more
-
Memberships
Explore our 3 tiers of membership for an affordable regular sauna practice.
-
Locations
Find out where to find out huts and how to book a sauna session.