Privacy Policy

Effective Date: 1st Jan 2024

At Luna Hut we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, including booking sauna sessions through Momence. Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.

Information We Collect

Personal Data

When you book a sauna session through Momence, we may collect the following personal data:

    • Name

    • Email address

    • Phone number

    • Payment information

    • Booking history

Usage Data

We may also collect information on how the service is accessed and used. This Usage Data may include information such as your device's IP address, browser type, browser version, the pages of our service that you visit, the time and date of your visit, the time spent on those pages, and other diagnostic data.

How We Use Your Information

We use the information we collect in the following ways:

    • To process and manage your bookings

    • To communicate with you regarding your bookings and our services

    • To process payments

    • To improve our services and customer experience

    • To send you marketing communications, if you have opted in to receive them

    • To comply with legal obligations

Legal Basis for Processing Personal Data

We process your personal data based on the following legal grounds:

  • The processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.

  • We will process your personal data based on your consent where you have given it, such as for marketing communications.

  • The processing is necessary for compliance with a legal obligation to which we are subject.

  • The processing is necessary for the purposes of our legitimate interests, except where such interests are overridden by your interests or fundamental rights and freedoms.

Sharing Your Information

We do not sell or rent your personal data to third parties. However, we may share your information with third parties to help us use your data as described above:

  • We may share your information with Momence and other third-party service providers who perform services on our behalf, such as payment processing and customer support.

  • We may disclose your personal data to comply with a legal obligation or protect against legal liability.

Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal data. While we have taken reasonable steps to secure the personal data you provide to us, please be aware that no security measures are perfect or impenetrable, and we cannot guarantee absolute security.

Data Retention Policy

This policy outlines how we manage and retain personal and financial data in line with legal obligations and business needs.

1. General Customer & Booking Data

  • Retained for 1–2 years from the date of last contact or visit.

  • This includes names, contact information, booking history, and communications.

  • Data is securely deleted or anonymised after this period unless legally required to retain it longer.

2. Financial Records

Invoices, receipts, and payment records are retained for 6 years in accordance with UK tax and accounting regulations.

3. Data Storage & Security

  • All data is stored securely with access limited to authorised personnel.

  • Regular reviews are conducted to ensure data is not held longer than necessary.

4. Your Rights

Customers can request access, correction, or deletion of their personal data at any time by contacting us at info@lunahutsauna.co.uk

Your Data Protection Rights

Under the General Data Protection Regulation (GDPR), you have the following rights regarding your personal data:

  • You have the right to request a copy of the personal data we hold about you.

  • You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.

  • You have the right to request that we erase your personal data, under certain conditions.

  • You have the right to request that we restrict the processing of your personal data, under certain conditions.

  • You have the right to request that we transfer the data that we have collected to another organisation, or directly to you, under certain conditions.

  • You have the right to object to our processing of your personal data, under certain conditions.

To exercise any of these rights, please contact us using the contact information provided in this policy.

International Data Transfers

Your information, including personal data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

Use of Cookies

We use cookies and similar tracking technologies to track the activity on our service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us by visiting this page on our website: https://www.lunahutsauna.co.uk/contact